Privacy Policy

Last updated: July 2026

At Satoyama Stays, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, subscribe to our Guest List, enquire about a stay, or make a booking.

1. Who We Are

Satoyama Stays offers thoughtfully restored private accommodation in Myoko and Hakuba, Japan.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our Contact page.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Your name
Email address
Phone number
Booking details
Travel preferences
Information you provide through enquiry forms or email
Technical information such as your browser, device type, IP address, and pages visited

3. How We Use Your Information

We use your information to:

Respond to enquiries
Process and manage accommodation bookings
Communicate before, during, and after your stay
Send our Guest List newsletter if you have subscribed
Improve our website and guest experience
Analyse website performance and visitor behaviour
Comply with legal obligations where required

We will only send marketing emails if you have chosen to subscribe. You may unsubscribe at any time using the link included in every email.

4. Newsletter & Email Communications

If you join the Satoyama Stays Guest List, your information is securely managed using MailerLite, our email marketing platform.

By subscribing, you consent to receiving occasional emails, including:

Seasonal travel inspiration
Destination guides
Property updates
Exclusive offers
Company news

You may unsubscribe at any time by clicking the unsubscribe link included in every email.

5. Bookings

Accommodation bookings made through our website are processed securely using Lodgify.

When making a booking, Lodgify may collect information including your name, contact details, payment information, guest details, and booking preferences.

Payment information is processed securely by Lodgify and its authorised payment providers. Satoyama Stays does not store your full payment card information.

6. Analytics & Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We use services including:

Google Analytics
WordPress functionality cookies

These services help us understand website traffic, improve performance, and create better content for our visitors.

You can manage or disable cookies through your browser settings.

7. Social Media

Our website may include links to our social media profiles or embedded content from platforms such as Instagram and Facebook.

These platforms may collect information in accordance with their own privacy policies when you interact with embedded content or visit their websites.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss.

While no online system can guarantee complete security, we work with trusted service providers and maintain appropriate security practices.

9. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third-party providers who help us operate our business, including:

MailerLite (email communications)
Lodgify (booking management)
Google Analytics (website analytics)
Website hosting providers
Professional advisers where required

These providers process information only as necessary to provide their services.

10. International Data Transfers

Some of the service providers we use may process or store information outside Japan.

Where applicable, we rely on our providers’ security measures and legal safeguards to protect your personal information.

11. Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw your consent for marketing communications
Request information about how your data is processed

To exercise any of these rights, please contact us via our Contact page.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices.

The latest version will always be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us via our Contact page.